Our client is a top gourmet dessert manufacturer with a global customer base, mainly restaurants and cafes, and needs to maintain high quality standards for their premium products.
This client was finding brass-metal chips, down to 0.8mm in size in their desserts, specifically their gourmet cheesecake products. The in-line x-ray and metal detectors that they had in place were not accurately detecting the brass contaminants. 5910 cases of their cheesecake products ($1.4M in value) were on quality hold due to this problem.
The TQC Approach:
- We requested sample cases of the products and the brass contaminants for complimentary, confidential testing. Detection for the contaminants was positive. Able to detect down to 0.8mm.
- We provided client with two job quotations: one for performing the inspection at their facility and one for reworking the product at our CT headquarters. The client decided to ship their product to our headquarters.
- The client’s Senior QA manager met with our team and oversaw the beginning of the inspection.
- We separated out the contaminated product, provided daily reports and a final report of the inspection, ultimately finding defects in approx. 15% of their product. The inspection of all 5910 cases was completed within one week.
Our client saved over $1.2M worth of product by reworking their cheesecake products. They successfully shipped the now customer-ready cheesecake products to their clients overseas within 10 days after completion of the inspection. They retained 98% of the product’s retail value by contracting us to rework the cheesecakes.